Appointment policies

Appointment Cancellation & Failed Attendance Policy

We kindly ask that patients give as much notice as possible, or at least a minimum of 24 hours’ notice during the working week if appointments need to be cancelled.

To cancel, please call 01823 661 555 or email reception@wellingtondentalpractice.com.

Adequate notice allows us to offer the appointment to another patient in need. However, short-notice cancellations waste valuable surgery time and resources, impacting other patients’ access to care.

Deposits

A 50% deposit is required when booking treatments, including sedation. This helps cover costs if the appointment is missed or cancelled late. Despite this, missed appointments are still highly disruptive to the practice.

If you miss an appointment, your record will be reviewed. If rebooking is allowed, a new deposit, or full prepayment, will be required.

Multiple missed appointments will result in full charges for both check-ups and treatments.

Consultation Fees and New Patients

Payments for consultations and new patient exams are required at the time of booking and must be paid in advance to secure the appointment.

Fees for missed or late-cancelled appointments

Check-ups: 50% of the usual fee
Treatments: 50% deposit is retained; new deposit required to rebook
Hygienist appointments: Full charge applies
Denplan patients: Exams and hygienist visits that are cancelled at short notice or missed are not covered and must be paid for privately
Consultations: Full charge applies

New patients

If a new patient fails to attend their initial assessment, they will not be offered any further appointments at the practice.

We send reminders in advance via text, email, and phone. We understand emergencies happen and will consider genuine reasons case by case. If you wish to appeal a charge, please write to Dr Barry Kasai, Practice Owner.