A 50% deposit is required when booking treatments, including sedation. This helps cover costs if the appointment is missed or cancelled late. Despite this, missed appointments are still highly disruptive to the practice.
If you miss an appointment, your record will be reviewed. If rebooking is allowed, a new deposit, or full prepayment, will be required.
Multiple missed appointments will result in full charges for both check-ups and treatments.
If a new patient fails to attend their initial assessment, they will not be offered any further appointments at the practice.
We send reminders in advance via text, email, and phone. We understand emergencies happen and will consider genuine reasons case by case.
If you wish to appeal a charge, please write to Dr Barry Kasai, Practice Owner.
To ensure we can continue to provide high-quality care to all our patients, we kindly ask that you attend regular dental check-ups as advised by your dentist. Patients who do not attend an appointment for a period of 2 years or more may be removed from our patient list.
If you have not visited us within this time frame and wish to rejoin the practice, you may be required to register again as a new patient, subject to availability.
