Cancellation & Missed Appointment Policy

Deposits

A 50% deposit is required when booking treatments, including sedation. This helps cover costs if the appointment is missed or cancelled late. Despite this, missed appointments are still highly disruptive to the practice.

If you miss an appointment, your record will be reviewed. If rebooking is allowed, a new deposit, or full prepayment, will be required.

Multiple missed appointments will result in full charges for both check-ups and treatments.

Fees for missed or late-cancelled appointments

• Check-ups: 50% of the usual fee
• Treatments: 50% deposit is retained; new deposit required to rebook
• Hygienist appointments: Full charge applies
• Denplan patients: Missed routine exams and hygienist visits are not covered and must be paid for privately

New patients

If a new patient fails to attend their initial assessment, they will not be offered any further appointments at the practice.

We send reminders in advance via text, email, and phone. We understand emergencies happen and will consider genuine reasons case by case.

If you wish to appeal a charge, please write to Dr Barry Kasai, Practice Owner.